Same-Day
Garage Door Repair

Mr. Parnell came out and replaced broken torsion springs, rollers, etc and got me back up and running quickly and on the same day I called. Very friendly and knows what he is doing. Very easy to work with. Would recommend.

I had a great experience with Parnell Lester, he was personable, informative, and professional. Our garage door spring broke and he came out the next day to take a look at it, I was expecting him to need to order parts and take a week or two for them to come in but he had everything he needed ready to go! He was able to fix my garage door and give it a tune up within an hour. Highly recommend working with Direct Service Overhead and especially Parnell.

First of all, I'd like to thank Travis who does absolutely amazing work! He arrived on time and explained the issues to me thouroughly. I had broken springs, worn out drums, and also needed a couple of other things that Travis showed me were extremely worn. He also tightened the chain, lubed the rollers and cleaned up light covers that mount over the lift motor (free)! The price was very fair and of course, the work was done perfectly. It does pay too call on someone who has loads of experience and is so professional and honest. I will never use any other company and when my friends or family need something done involving garage door services, I will most certainly refer them to Direct Service Garage Door!! 5+ Star Excellence!!

Excellent job, showed up quickly, replaced my broken garage door spring, was kind, and finally affordable. Highly recommend.

It’s been years since DSO serviced my garage. I still remember being a young homeowner at 19 and ignorant to what it takes to maintain a home. Travis came and fixed the spring in our garage. I was nervous about the bill and he let me pay in small increments. There are businesses and then there are businesses with character. DSO sets the standard for the latter. This review is 12 years too late.

Travis came out on a service call (Same DAY) and identified faulty equipment. Had what was needed on his truck and quickly made repairs. 100% would recommend to anyone!

Excellent response time and quality work. Travis did a comprehensive assessment of my old door and made it like new. Recommend them highly.

Parnell did an amazing job installing my new garage opener! He was very friendly, professional, and made the whole process smooth from start to finish. He got everything done in a timely manner and was very knowledgeable he took the time to explain everything and made sure I was comfortable with how it all works.You can tell he takes pride in what he does.10/10, highly recommend Parnell for any garage needs!

After scouring the internet I landed on Direct Service Garage Doors and I’m very happy I did. A broken torsion spring left our garage door inoperable. I was able to schedule service that day and Parnell arrived in a few hours. It took him around 30 minutes to have us up and running and he even installed some missing screws from the original installation.

Travis was amazing and told me another company had installed the wrong spring and failed to balance my door. My door was so noisy that I thought I needed a new door but with a few tweaks and new rollers, my door sounds likes it’s almost new again! Thank you so much for the honest service!

We have used Direct several times at 2 different homes in Little Rock. Each time, either Travis or Parnell have gotten to us within 24 hours. Both men are so friendly, polite and very knowledgeable. The prices are competitive. Today, Parnell showed up on time (a little early actually). A spring had broken on our door. He replaced the rod, springs and all necessary parts and it came with a 5 year warranty. As usual, he was friendly and he works quickly! Oh - today is SUNDAY! He told me they work on weekends too because “garage doors don’t sleep”😃I would definitely recommend this company.

My chain broke on the garage door as I was trying to pull in with a load of groceries. Direct Service was out to my home within hours of my call, same day service. Travis explained everything to me and showed me the problem so I understood it well. He replaced the motor and chains, the door opener, everything within an hour. His work was impeccable and his pricing was more than reasonable.

Parnell did an excellent job of replacing my garage spring. He was very efficient, explained what needed to be done, and was very courteous in it all.

Parnell was Friendly, efficient and there was no extra charge for coming out on Sunday.

My spring broke on my garage door on a Sunday and they were out in an hour to fix it. Great customer service!! Highly recommend!!

Parnell came to Beebe the same day I called to repair our garage door. He was fast, friendly and provided fair pricing.

Travis was awesome! He came all the way from the other side of maumelle to Little Rock and fixed my garage door springs. He explained everything he was doing and when everything needed to be replaced. Took him maybe 20 minutes total!

I Had a wonderful experience. I will ask for the same technician the next time I have an issue ~he was thorough & Knowledgeable! Thank you Parnell!

I was more than satisfied with Travis's work doing a complete overhaul in a hour. He shared his knowledge of what was going on and what needed to be repaired and replaced. He had great communication skills and diligent work ethics. I will be gladly sharing this experience with other people i know, and refer your business to them.

Travis the installer was professional and courteous. He was knowledgeable and skilled in replacing my springs and additional parts. My garage door now opens and closes quietly.